Art of Swimming is committed to protecting your privacy and security. We will ensure that any information we obtain and use will always be held, used and transferred in compliance with all applicable data protection rules.
We will not pass on your details to anyone else without asking you first.
We do collate statistics about site traffic, sales and other commercial information which we pass on to trusted third parties to assist us in improving the service we provide to you. However, none of this information will identify individuals.
You may opt out of the various uses of your personal information at any time, even if you have previously given your consent for us to use them.
There is no requirement to have 3rd party cookies enabled for our site to work, however we occasionally carry out market research, which a third party assists with, during which they may issue a cookie from our site. Some of our carefully selected affiliate partners may also issue cookies so that they can track sales at artofswimming.com through them. If 3rd party cookies are not accepted it does not affect the functionality of our site.
As part of our policy to protect against the fraudulent use of credit/debit cards, we carry out random security checks on orders. These can take various forms, and from time to time it may be necessary for us to ask you to provide a copy of a recent statement header for the card being used on your order. Please note that we are only interested in confirming information already provided on your order, i.e. the billing name and address and card issuer details, and do not need to see actual transactions, which can be covered up.
In case you have any concerns regarding security, we can assure you that all information is shredded as soon as we have confirmed the details required. We hope you appreciate that this is undertaken in the interests of fraud prevention, and is a necessary precaution.
Accounts and passwords
Your account contains your delivery and billing details, email preferences and a record of your orders. You will need your email address and password to see or edit your personal details. Please note that we do not store your credit card details online.
We know that many customers don't like passwords, so we now also offer the option to shop at artofswimming.com without one. You will still need an email address, which will be used to confirm receipt and despatch of your order, and to communicate with you in case of any problems. Should you not choose a password, our system will automatically issue one to you at random, however you have the choice whether you use this or not. If you do decide to do so at a later stage, you can then amend it to a password of your choice. Please note that each time you select this method of shopping, you will need to re-enter all your details again, as they cannot be retrieved without a password.
Art of Swimming offers visitors opportunities to receive ad hoc emails, vouchers, regular emails and catalogues. Some of these are opt-in, others are opt-out. Each opportunity will explicitly state whether it is opt-in or opt-out.
If you would like further details of the lists you are signed up to, would like to change your preferences or simply want further information, please email Customer Services or call us on one of the numbers below.
We invite you to contact us if you have questions about this policy. You may contact us by mail at the following address:
Art of Swimming
27 Greenway Close
London, N20 8ES
You may call us:
Tel: +44 (0)20 8446 9442
Fax: +44 (0)20 8632 9570